Coinco Australia

Frequently Asked Questions

When will the Guardian 6000 be released in Australia?

A: The Guardian 6000 will be available for sale in February 2008.

How do I send my faulty coin mech in for service and what will it cost?

A:

Faulty coin mechs can be sent to us for service at Coin Acceptors  Attn: Workshop, Unit 1 / 2 Morton Street, Parramatta NSW 2150. I recommend a register and/or insured service to ensure proof of delivery.

When sending in your coin mechs for service include your company name and contact details (name and phone number). Ensure a street (not postal address) is included in your details as we will return it via TNT couriers.

Also include a description of the fault, as this will help us complete your repairs sooner and allow us to service the mech in case we find no fault.

The service charge is $67+GST plus any parts used in the repair. Return freight will also be charged.

 

What are the coin tube capacities for the Guardian 6000?

A:
 
Tube capacity is as follows:

10c – 78 coins
20c – 59 coins
$1 – 52 coins
$2 – 49 coins

 

What are the posible coin tube configurations for the Guardian 6000?

A:

The following is a list of the Australian coins, the tube used for the coin and the possible locations in the cassette for that tube.

Denomination: Tube#: Possible locations:

10c: Tube #3: ABCDEF

20c: Tube #1: AB

50c: N/A: CASHBOX

$1: Tube #2: ABC

$2: Tube #5: ABCDEF

 

What is the Coin Float Mode for the Guardian 6000?

A:

The ability to maintain coin levels in the coin mech's inventory tubes is called the coin float mode. The Guardian 6000 coin mech has two types of float available, the float paydown and the level float, either mode can be set via the display menu system.

Float paydown mode will allow the coin tubes to fill to full and later they can be paid down to the set coin levels, therefore maintaining a set change level after a service call.

Level Float mode will cause the coin tubes to fill to the set level after which all additional coins will be routed to the cashbox, therefore maintaining a set change level throughout operation.

Either float mode is set by filling the tubes with the desired level of coinage, then pressing E+F to Enable Float, this will then set the float to the current level of coins. If you wish to disable the float, possibly to change the float amount, press D+F to Disable Float. To payout excess coins that have accumulated in Float Paydown mode, press C+F to start the overfill coins to be dispensed from the tubes.

See the manual for full float mode details.

What is the default coin tube configuration for the Guardian 6000?

A: The default tube configuration is: A=20c, B=20c, C=$1, D=10c, E=10c, F=$2.

Why is "Float disabled" flashing on the display?

A: This indicates that the float mode is not enabled. This will not stop the normal operation of the Guardian 6000. The float mode is used to keep a specified level of coinage on the inventory tubes, see the manual for details regarding the float mode and its use.

Why is the empty coin tube count wrong?

A: The sonar system that is used by the Guardian 6000 requires five coins in each tube to get an correct reading. If no coins are present in the tubes the sonar readings will be from reflections from outside the coin mech giving incorrect coin counts. Therefore it is important to initially hand fill each tube with five coins.