Frequently Asked Questions

Is the Global Coin Changer still available?

No, it has been superseded by the Quantum Pro Coin Changer. The Global 2 units have run out and no more will be available.

How do I send my faulty coin mech in for service and what will it cost?

Faulty coin mechs can be sent to us for service at Coin Acceptors Attn: Workshop, Unit 1 / 2 Morton Street, Parramatta NSW 2150. I recommend a register and/or insured service to ensure proof of delivery.

When sending in your coin mechs for service include your company name and contact details (name and phone number). Ensure a street (not postal address) is included in your details as we will return it via TNT couriers.

Also include a description of the fault, as this will help us complete your repairs sooner and allow us to service the mech in case we find no fault.

The service charge is $67+GST plus any parts used in the repair. Return freight will also be charged.

Why is the LED on the front of the acceptor flashing?

A: This indicates that the coin changer is in float mode, to toggle this mode press and release inventory buttons A and D simultaneously followed by buttons B and C simultaneously.

What is the Coin Float Mode?

The ability to maintain coin levels in the coin mech is called the coin float mode. The Quantum and Global coin mechs have two types of float available, the paydown float and the level float. The coin mechs are sold with paydown float ON as default.

Paydown float mode will allow the coin tubes to fill to full and later they can be paid down to the set coin levels, therefore maintaining a set change level after a service call.

Level Float mode will cause the coin tubes to fill to the set level after which all additional coins will be routed to the cashbox, therefore maintaining a set change level throughout operation.

To change the float mode type, the coin mech needs to be returned to a service centre, so it can changed via software. This will be done at no cost.

After this, when the coin mech is in the machine, it needs to have coins fed into it so it can have an accurate coin count for each tube. This is done via the TUBE FILL mode in an electronic vending machine or via the coin mech's manual fill mode in electromechanical vending machines. After the coin tubes are filled to the desired level, leave the fill mode, and press buttons A&D together, then B&C together to enter float mode (the LED will flash ON/OFF).

See the manual for full float mode details.

How do I change the coin routing on a programmable changer?

A: Click here for instructions on how to do this.

How do I set the vend price?

A: Setting The Vend Prices.

If the Vending machine is fitted with its own electronic control board the prices are set through its menu.

Otherwise is the coin mech (either ALQ-F707 or ALD-F707) is the only control in the vending machine, the prices are set with the series of switches that are behind the acceptor head, the beige part at the top, there is a latch at the top right corner that allows the acceptor head to folded forward to reveal the switches.

There are two types of price setting, single and four price, this is indicated by switch 10. If it is OFF then it is set as a single price coin mech, and conversely if it is ON it is set as a four price coin mech (even if there is only a single price for all four price lines.)

To change the price on a single price coin mech, set the price you want (for example $1.20, with switches 4 & 5 ON) and press the mode button that is to the right of the LED. It will turn off momentarily, then return to a steady on.

To change the price on a four price coin mech, set the price you want (for example $1.20, with switches 4 & 5 ON) and press the mode button that is to the right of the LED. The LED will start to flash, now press the selection on the vending machine you want that price set to. Repeat this process with every selection on the vending machine (to ensure that a price is set for all selections).